Specialist Job Application

Shopify Operations Specialist
Contract June 2026-May 2027
Location: Squamish, BC | Remote / Hybrid / On-site

Our Why

We don't just manage a store; we support a community. At Climb On, we show up for our team and our customers the same way we show up at the crag:

  • Live the Climb: We live the mountain lifestyle we sell. Our passion is the heartbeat of this business.
  • Customers as Partners: We treat customers (& Staff) like climbing partners—with total focus and genuine care.
  • Community Connection: We don't just exist in the sport; we are active, present participants in it.
  • Finish the Pitch: We value follow-through. When a task is on the wall, we see it through to the anchors.

About the Role

We are looking for a sharp, detail-oriented Shopify Power User to join us for a 13-month term. This is a critical role designed to maintain the technical heartbeat of our e-commerce store. With over 10,000 online sales transactions annually, you aren't just "filling a seat"—you are the custodian of our backend efficiency.

You will inherit a high-performing store and an extensive SOP manual. Your goal is to ensure the integrity of our data, coordinate with our Associate-level Assistant, and keep our catalog operations running at peak performance.

Your Technical Beta (Key Responsibilities)

  • Workflow Coordination: Partner with an Associate-level E-Commerce Assistant to delegate and oversee daily data entry and catalog tasks, ensuring accuracy and hitting launch deadlines.
  • SOP Custodianship: Maintain and audit our extensive Process Manual. You will ensure all documentation stays current as Shopify evolves and draft new SOPs for any new workflows or app integrations introduced during your term.
  • Catalog Matrix: Manage technical product setup (over 4000 existing products), complex variant nesting and high-level categorization for technical sporting goods. Oversee product description for accuracy and product discovery.
  • Technical Data Management: Maintain "Comparison" and "Filter" sections using Shopify Metafields and Metaobjects.
  • Bulk Operations & Speed: Master the use of Matrixify to execute high-speed updates to pricing, inventory, and metadata across thousands of SKUs without errors.
  • Lifecycle Management: Oversee seasonal product transitions, limited time sale events, bundles and discount codes. Organizing Sale Collections and ensuring discontinued SKUs are properly archived and redirected to preserve SEO value.
  • Checkout Flow & Logic: Monitor and optimize the end-to-end checkout flow. You will ensure payment gateways, discount logic, and shipping calculations are frictionless—because a "send" only counts when you clip the anchors.
  • Fulfillment Logistics: Configure and audit Shipping Profiles to ensure accurate rates, delivery expectations, and carrier logic are maintained across our technical catalog.
  • Quality Assurance: Conduct frequent "site walks" to identify and resolve issues such as broken links, missing images, or incorrect sizing charts.

Who You Are

  • 3+ Years Shopify Experience: Deep understanding of the Shopify ecosystem and analytics.
  • Immediate Impact: Ability to "hit the ground running" by following established SOPs with minimal hand-holding.
  • Industry Context: Experience with technical sporting goods or outdoor gear is a major asset. You understand how technical hardware specs and complex variant nesting impact the customer's decision-making process.
  • Data Literate: High proficiency in Excel/Google Sheets for large-scale catalog management.
  • Obsession with Accuracy: A zero-tolerance policy for data drift. You treat every SKU update with clinical precision.
  • Basic Web Skills: Understanding of HTML/CSS and Shopify's Liquid logic for site improvement and tweaks.

Compensation & Term Benefits

  • Salary: $35-$45 hourly + up to 10% KPI achievement Bonus at end of Term.
  • Time Commitment: ~28-32 hours/week (negotiable up to 40 hours for the right fit).
  • Benefits: Extended Health Care, Pro-Deal, and Staff Discount on Gear.
  • Term: 13-month fixed-term contract (commencing June 1, 2026).

Ready to help our digital shop reach the next anchor? Fill out the application form below to apply for this position.