Rental Information
Guided Group Rate
Are you a guide looking to rent group gear for your clients? Please call or e-mail us to get a discount code for making your reservation online, or visit us in-store.
- Guides will get 30% OFF rentals when providing gear for their clients.
- Staff members may ask for your Certification / Member number upon Rental Pickup.
Discounted Community Partnership Rentals
A 30% OFF online discount code has been provided to the organizations below and can be used as many times as needed throughout the year for instructional courses or personal recreation. If you haven't received a code from your group leader, feel free to contact them directly or provide proof of membership to us by email or in person to receive your discount code.
Community Organizations
- Alpine Club of Canada (ACC)
- British Columbia Mountaineering Club (BCMC)
- BelayAll Collective
- Mountain Mentors
- South Asian Climbers Coalition (SACC)
- UBC Varsity Outdoor Club (VQC)
- Van Queer Climbers (VQC)
Don't see your community organization? Have your leader contact us!
Pre-Authorization on Pick Up
- All rental gear will require pre-authorization on your credit card.
- You are responsible for returning all rental equipment in good, working condition. If the equipment you return is damaged or needs repair, you're responsible for those costs. You will be charged the Replacement Value Cost for lost, stolen, or destroyed rental equipment.
Pick Up and Returns
- Rentals can be picked up any time during store hours.
- Rentals must be returned to the same location as they were picked up.
- Single Day Rental: pick up and return the same day (Hours: Open to Close)
- Afternoon Rental: pick up and return the same day (Hours: afternoon within 4 hours of closing time)
- Multi-Day Rental: pick up the first day and return on specified date before close (Hours: Open to Close)
