Shipping policy
Note: Free Shipping for orders over $150 does not apply to Work & Rescue Special Orders, which qualify for other discounts. Please contact prosales@climbonsquamish.com for orders relating to Work & Rescue.
In-Store Pickup
FREE In-Store Pick Up! From our retail store 37873 Cleveland Ave, Squamish, BC.
- Please provide photo ID or order receipt to pick up your item.
- In-Store Pick Up is held for 30 days from purchase.
- After 30 days your order will be fully refunded and cancelled.
Please select In-store pick up at checkout and you will receive a conformation email once your order is ready to be picked up.
Shipping within Canada
All orders are shipped by Canada Post Expedited. Your tracking number will be active once your package is picked up from our location by Canada Post.
Climb On Equipment will only ship to residential or business addresses. We do not ship to hotels, warehouses, or freight forwarders.
| Method | Order Total | Rate | Delivery |
|---|---|---|---|
| Canada Post Expedited | up to $150 | $19 flat rate | 4-12 business days |
| over $150 | FREE | 4-12 business days |
| Type | Rate |
|---|---|
| Heavy/Bulky Items | $30 flat rate per item |
| Bouldering Pads | In-store pick up only |
Due to occasional circumstances that are outside of our control (such as a weather event, postal strike or worldwide pandemic), delivery time may take longer.
For current and past delivery interruptions in Canada, visit Canada Post Delivery Service Alerts.
You can track your item and check your latest shipping status at Canada Post Tracking. You will need your tracking number, which is sent to you automatically when we've shipped out your order. If you have any questions about your order, please Contact Us.
Shipping to the USA
All orders are shipped by USPS Expresspost. Your tracking number will be active once your package is picked up from our location.
Climb On Equipment will only ship to residential or business addresses. We do not ship to hotels, warehouses, or freight forwarders.
| Method | Order Total | Rate | Delivery |
|---|---|---|---|
| USPS Expresspost | up to $150 | $19 flat rate | 6-14 business days |
| over $150 | FREE | 6-14 business days |
| Type | Rate |
|---|---|
| Heavy/Bulky Items | $30 flat rate per item |
| Bouldering Pads | In-store pick up only |
Note: Some brands cannot be shipped to the States due to legal restrictions. The brands affected are: MSR, Therm-a-rest, and Platypus.
USA orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.
International Shipping
At this time, we only ship within Canada and the USA.
Priority Shipping
Coming Soon! Climb On Equipment is not currently offering priority shipping rates, but we are working on this feature.
What cannot be shipped
Some items cannot be sent through the mail, whether for delivery within Canada or internationally. Other items may require special documentation or have restrictions.
Restrictions
- Due to high shipping costs and size restrictions via Canada Post, we do not ship Boulder Pads. Please select In-Store Pick Up as your delivery method.
- Items that we will not ship are any prohibited items, including packages with contents that are explosive, highly flammable, radioactive or otherwise dangerous.
- Due to our CDI specified agreement, we cannot ship some brands outside of Canada. The brands affected are MSR, Therm-a-rest, and Platypus.
Taxes Collected
In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:
- British Columbia (BC) - 7% PST on merchandise plus 5% GST on merchandise and freight.
- Alberta (AB) - 5% GST merchandise and freight.
- Saskatchewan (SK) - 6% PST on merchandise plus 5% GST merchandise and freight.
- Manitoba (MB) - 8% PST merchandise. 5% GST merchandise and freight.
- Ontario (ON) - 13% HST merchandise and freight.
- Quebec (QC) - 9.975% PST merchandise and freight. 5% GST merchandise and freight.
- New Brunswick (NB) - 10% plus 5% HST merchandise and freight.
- Nova Scotia (NS) - 15% HST merchandise and freight.
- Prince Edward Island (PE) - 14% HST merchandise and freight.
- Newfoundland (NL) - 13% HST merchandise and freight.
- Northwest Territories (NT) - 5% GST merchandise and freight.
- Yukon (YT) - 5% GST merchandise and freight.
- Nunavut (NU) - 5% GST merchandise and freight.
Climb On Equipment does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.
Returns and Warranty
For Returns and Warranty, please read more by clicking this link: Refund Policy