Shipping policy
In-Store Pickup
FREE In-Store Pick Up! From our retail store 37873 Cleveland Ave, Squamish, BC.
- Please provide photo ID or order receipt to pick up your item.
- In-Store Pick Up is held for 30 days from purchase.
- After 30 days your order will be fully refunded and cancelled.
Please select In-store pick up at checkout and you will receive a conformation email once your order is ready to be picked up.
Shipping within Canada
Your tracking number will be emailed and is active once your package is picked up from our location by your selected carrier. Track your item at Canada Post Tracking or UPS Tracking.
| Method | Order Conditions | Rate | Estimated Delivery |
|---|---|---|---|
| Canada Post Expedited | Up to $99 and under 6 kilograms | $19 | 4-12 business days |
| Canada Post Expedited | Over $99 and under 6 Kilograms | Free | 4-12 Business Days |
| Canada Post Expedited | Heavy Shipment over 6 Kilograms |
$20-$50 | 4-12 Business Days |
| Canada Post Express Post | Any | Calculated | 3-6 Business Days |
| UPS Standard | Any | Calculated | 2-6 Business Days |
| UPS Express Saver | Any | Calculated | 2-4 Business Days |
| Local Pick Up Only | Oversized Items such as Bouldering Pads | Free |
Shipping times are estimates and not guaranteed. For current delivery interruptions in Canada, visit Canada Post Delivery Service Alerts or UPS Service Alerts.
Shipping to the USA
All orders are shipped by USPS Expresspost. Your tracking number will be active once your package is picked up from our location.
Climb On Equipment will only ship to residential or business addresses. We do not ship to hotels, warehouses, or freight forwarders.
| Method | Order Total | Rate | Delivery |
|---|---|---|---|
| USPS Expresspost | up to $99 | $19 flat rate | 6-14 business days |
| over $99 | FREE | 6-14 business days |
| Type | Rate |
|---|---|
| Heavy Shipment over 6 Kilograms | $20-$60 |
| Bouldering Pads | In-store pick up only |
USA orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.
International Shipping
At this time, we only ship within Canada and the USA.
Shipping Restrictions
- Due to high shipping costs and size restrictions via Canada Post, we do not ship Boulder Pads. Please select In-Store Pick Up as your delivery method.
- We cannot ship prohibited items, including packages with contents that are explosive, highly flammable, radioactive or otherwise dangerous.
- Due to our CDI specified agreement, we cannot ship some brands outside of Canada. The brands affected are MSR, Therm-a-rest, and Platypus.
- Climb On can only ship to verified residential or business addresses. We do not ship to hotels, warehouses or freight forwarders.
Taxes Collected
In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:
- British Columbia (BC) - 7% PST on merchandise plus 5% GST on merchandise and freight.
- Alberta (AB) - 5% GST merchandise and freight.
- Saskatchewan (SK) - 6% PST on merchandise plus 5% GST merchandise and freight.
- Manitoba (MB) - 8% PST merchandise. 5% GST merchandise and freight.
- Ontario (ON) - 13% HST merchandise and freight.
- Quebec (QC) - 9.975% PST merchandise and freight. 5% GST merchandise and freight.
- New Brunswick (NB) - 10% plus 5% HST merchandise and freight.
- Nova Scotia (NS) - 15% HST merchandise and freight.
- Prince Edward Island (PE) - 14% HST merchandise and freight.
- Newfoundland (NL) - 13% HST merchandise and freight.
- Northwest Territories (NT) - 5% GST merchandise and freight.
- Yukon (YT) - 5% GST merchandise and freight.
- Nunavut (NU) - 5% GST merchandise and freight.
Climb On Equipment does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.
Returns and Warranty
For Returns and Warranty, please read more by clicking this link: Refund Policy